Scenarios

Scenarios
1. Jennifer is about to submit her paper for CCT100. She logs in at 11:50PM, being the procrastinator she is. She uploads the paper and clicks the submit button. Five minutes after its still attempting to load, an error message appears notifying her that it could not be sent. This was most likely due to maintenance that started after she logged in. She attempts to email her professor, however the professor requires students to send all emails via Portal, which leaves Jennifer waiting until the next day to tell her professor the problem. // Must: There has to be a synchronized schedule between UTM course due dates and when computing services schedules their Portal maintenance. // //Should: Professors should have backup methods of submission if this situation should ever occur.

//// Could: Maintenance not effecting the vital aspects of Portal such as emailing and submission. // // Want: 100% reliable system that does not require constant maintenance. //

2. Professor Williams promised to post marks before the drop dates so that his students could make their decision as to whether or not to stay in the course. With one day left, only half the class received their marks on Portal whereas the second half still saw only a blank spot.

//Must//: A backup method of distributing marks, especially in critical situations. // Should // : A method in which the professor could visually confirm that his students have received their marks on Portal. // Could // : 24-hour support from Computing Services to aid professors or students if marks are not showing. // Want // : With professor proof, being able to still drop after deadline due to a problem with marks on Portal.

3. Jun is a Korean international student attending UTM. His professor requires him to use Portal for most of the course work, submission and notes. Although his English language is adequate, his reading comprehension is limited. This creates problems when navigating the excessive amount of information found on Portal. // Must // : Translated versions of Portal for common languages of international students. // Should // : Easy to understand video instructions that take the student through the basics. // Could: // A student phone-line through UTM that specializes in helping students in their native language. // Want // : A service at UTM that receives student submissions and submits the work for the student.

4. Jimmy transferred to UTM from another university. His previous university also used Blackboard, which UTM customized into Portal. In comparison, Jimmy found Portal to be slow, confusing, and cluttered due to an attempt to be over informative. Overall, the aesthetics’ of Portal was not professional looking. // Must: // Must focus only on the important information as well as the login screen being the first thing that appears. // Should: // If the extra content is kept, students should have the ability to customize their pages to their needs. // Could: // Highly trained developers in Blackboard software to avoid amateur mistakes. // Want: // An updated version of Portal.